Terms of Service

These Terms are the agreement between you (the salon owner) and Squad Siachen Cohort 1 Comebck Pakistan, the operator of Recepta. By creating an account or using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

Recepta is a software service that connects your salon's WhatsApp Business number to an AI receptionist. The agent can answer customer questions, list your services, and book, reschedule, or cancel appointments. We do not provide a phone number, take payment from your customers, or employ the agent — those flows are between you and your customers.

We offer subscription plans (currently Basic and Pro) listed on our homepage. Prices are in Pakistani Rupees (PKR) and may be subject to additional taxes or transaction fees charged by your bank or mobile wallet.

Manual billing — no auto-renew, no auto-charge. When your current subscription period ends, the agent pauses. To resume, you submit a new payment via the /payment page and we manually approve the receipt. We do not store your card or bank details, and we will never charge you without an explicit payment submission.

New accounts get a 7-day free trial. During the trial you can use the Basic plan features at no cost. We may extend a trial for individual accounts at our discretion.

We do not offer refunds for change-of-mind or unused subscription time. If something specific is broken with the service — for example, the agent can't send or receive WhatsApp messages on your salon's number, or the booking system consistently fails to create appointments — email hello@recepta.pk and we will work to fix it. If we cannot resolve the issue to your reasonable satisfaction within 14 days, we will refund the unused portion of your current paid period.

• Keep your salon information and service catalog accurate.
• Follow WhatsApp's Commerce and Business Messaging rules.
• Do not use the service for spam, scams, or anything illegal.
• Keep your account credentials secure.
• Do not reverse-engineer, resell, or white-label the platform without our written permission.

We aim to keep the service available 24/7. From time to time we may need to perform maintenance, during which the service may be briefly unavailable. We do not guarantee 100% uptime and we are not responsible for downtime caused by Meta's WhatsApp platform, your internet service provider, or events outside our control.

We may suspend or terminate your account if you breach these Terms, fail to pay an outstanding invoice, or use the service in a way that creates a security or legal risk. We will give you reasonable notice where possible. You may terminate at any time by emailing us.

To the extent the law allows, our total liability to you for any claim related to the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, such as lost profits or business interruption. We do not exclude liability for anything that cannot be excluded by law.

You are responsible for what you do with the service — including your service catalog, your customer communications, and what your customers send you. If a third party (a customer, Meta, or any authority) makes a claim arising from your use of the service, you agree to cover us. This does not apply to claims that arise from our own wrongdoing.

Your salon data, customer conversations, and service catalog remain yours. See our Privacy Policy for how we handle it.

We may update these Terms from time to time. When we do, we will revise the date at the top. If the change is significant, we will email active salon owners at least 14 days before it takes effect.

Questions about these Terms? Email hello@recepta.pk. We read every message and respond within 24 hours.